Poste recherché : Reservation agent Référence : n°227907 Ville : Geneva Pays : Switzerland Contrat : CDI Date de début du contrat : 2024-06-03 Expérience : Expérimenté Statut du poste : Employé Catégorie du poste : Réservation / Yield / Revenue Management Salaire : selon CCNT Horaire : Sans coupure Jours de congés hebdomadaires consécutifs : 2 Logement : Non Date de mise en ligne : 06/05/2024 Offre toujours d'actualité pour la semaine du 20/05/2024
The Ritz-Carlton Hôtel de la Paix Geneva recrute...
Reservation agent (H/F)
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 5 kilos without assistance. Perform other reasonable job duties as requested by Supervisors.
Analytical Skills
Computer Skills
Learning
Interpersonal Skills
Customer Service Orientation
Interpersonal Skills
Team Work
Diversity Relations
Communications
Telephone Etiquette Skills
English & French Language Proficiency
Listening
Communication
Applied Reading
Personal Attributes
Integrity
Dependability
Positive Demeanor
Sales
Typing
Poste recherché : Reservation agent Référence : n°227907 Ville : Geneva Pays : Switzerland Contrat : CDI Date de début du contrat : 2024-06-03 Horaire : Sans coupure Salaire : selon CCNT Expérience : Expérimenté Statut du poste : Employé Catégorie du poste : Réservation / Yield / Revenue Management Date de mise en ligne : 06/05/2024 Offre toujours d'actualité pour la semaine du 20/05/2024
